Stakeholder Engagement | Dentsply Sirona USA

How Dentsply Sirona Works Closely With Its Stakeholders

Collaboration is key to achieving our mission to transform dentistry, improve oral health globally, and create healthy smiles. It’s also a critical part of executing our sustainability strategy. Actively engaging with our stakeholders keeps us accountable and ensures we are constantly pushing ourselves and others to strive for better.

Engaging With Our Stakeholders Across Our Three Sustainability Pillars

Customers

Healthy Planet

Engagement on environmental goals
Involvement in FDI partnership to promote sustainability in dentistry amongst practitioners, patients and throughout the supply chain

Healthy Smiles

Engagement on social goals
Clinical Education, resources and expertise sharing e.g., Dentsply Sirona Academy, #hereforyou portal to facilitate practitioner best practice adoption
Clinical research and studies
Awards for promising dental students
Diversity & inclusion and treatment innovation partnerships e.g. Smart Integration Awards
Dentsply Sirona Key Opinion Leader program

Healthy Business

Clinical trials standards development and data sharing
Product use instructions, supported by a standardized validation and communication process.
Privacy Policy
Marketing to Professionals Code of Conduct
Ethical Customer Interaction Policy
Business partner code of conduct
Post-market clinical studies
Customer service and complaint handling
Cybersecurity program to protect customer data

Employees

Healthy Planet

Engagement on environmental opportunities to achieve our goals
Employee participation in environmental initiatives
Increasing awareness around our environmental performance
Training and support around development of new environmentally friendly materials or processes, e.g., cardboard packaging for zirconia discs replacing foam packaging

Healthy Smiles

Engagement on social goals
Employee resource groups (ERGs)
D&I training
Talent development program; Early career program
Employee engagement surveys to gauge and respond to employee sentiment
Global employee health, safety, and wellness programs
Employee awards and recognition
Community volunteerism

Healthy Business

Whistleblower hotline
Ethics and compliance hotline
Employee training on governance topics including:
- Workplace safety
- Code of ethics and business conduct
- Data privacy and security
- Business gifts and entertainment
- Hotline whistleblower system
- Anti-corruption and anti-bribery
- Anti-harassment

Communities

Healthy Planet

Working to improve the environment of our communities, e.g., installation of beehives on the rooftop of our Munich, Germany office,
Supporting environmental associations, e.g., Zero Waste donation and training in Switzerland

Healthy Smiles

Local community volunteerism and donations, e.g. Let Love International (Peru), Nine Miles of Smiles (Jamaica), BrownGirl RDH (USA), Leuven SMILE project (Belgium), Build Your Smile Dental Foundation (Uganda), ByteCares (USA), Sorrir muda tudo (Brazil)

Healthy Business

Compliance with local laws and regulations

Partners

Healthy Planet

Communication around involvement in key partnerships such as the Sustainability in Dentistry FDI partnership (planned in 2020; launched in 2021)

Healthy Smiles

Engagement on social goals
Involvement in strategic philanthropic partnerships and donations such as with Smile Train, the flagship charitable partnership set to be launched in 2021

Healthy Business

Member of numerous advisory Boards for partner organizations including the University of Pennsylvania Dental Medicine Board of Overseers, American Dental Association Science and Research Institute Board of Directors, American College of Dentists, Dental Trade Alliance

Patients (including Byte Customers)

Healthy Planet

More environmentally preferred composite materials – helping dentists remove amalgam and other metal from cavities

Healthy Smiles

Provision of educational resources for patients, e.g. video/blog content to support FAQs
Communication through email/social
Product Donations: offering support and oral products to underserved communities
Patient Advocacy Groups
Remote and connected care programs

Healthy Business

Customer service and complaint handling

Investors

Healthy Planet

Engagement on environmental goals
ESG disclosures (Sustainability Accounting Standards Board (SASB) - and Task Force for Climate-related Financial Disclosures (TCFD) -aligned)
Communications on CDP climate survey
Transparent communication and engagement on climate risk and DS’ sustainability strategy through digital hub and regular updates

Healthy Smiles

Engagement on social goals
Engagement on labor practices, human rights, and inclusion and diversity
Annual updates on Board and ESG committee composition diversity
Quarterly calls and other regular engagements about product pipeline, acquisitions, growth etc.

Healthy Business

Regular engagements about environmental, social, and governance issues
Code of Ethics and Business Conduct
Regular briefings to the Board on the cybersecurity program

Suppliers

Healthy Planet

Engagement on environmental goals

Healthy Smiles

Engagement on social goals
Business partner code of conduct to ensure expectations with suppliers are mutually met
Modern Slavery Acts
Supplier quality agreements
Regular supplier audits

Healthy Business

Code of Ethics and Business Conduct
International trade compliance policy
International Trade and Customs Compliance Policy
Training on anti-corruption and anti-bribery, export compliance, anti-trust and competition law, privacy and data protection
Cybersecurity program to ensure supplier information integrity
Product safety program

Government Regulators And Policymakers

Healthy Planet

Engagement on environmental goals
Ensuring the Corporate Environmental Health & Safety Management System is aligned with frameworks including ISO 14001, ISO 45001, ISO 50001

Healthy Smiles

Engagement on social goals
Disclosure of diversity figures
Participation in public-private partnerships that increase access to care among communities

Healthy Business

Maintaining updated cybersecurity policies and standards aligned with cyber control frameworks including ISO 27001, COBIT, NIST
Certifying facilities as appropriate to ISO 13485, EU MDD, EU MDR, OHSAS 18001, or ISO 45001 and complying with FDA QSR 820, as well as other international regulations
Disclosure of:
- Political involvement
- Total amount of monetary losses as a result of legal proceedings associated with corruption and bribery