DENTSPLY SIRONA INC. LOYALTY PROGRAM

Terms and Conditions

Effective Date: May 1, 2021

ARTICLE 1

GENERAL

 

1.1 OVERVIEW

The ONE DS® + POINTS™ LOYALTY POINTS PROGRAM (the “Program”) is a loyalty rewards program offered by DENTSPLY SIRONA INC. (the “Company”, “us”, “our” or “we”) to certain U.S. based customers of the Company. The Program is accessible at https://www.dentsplysirona.com/en-us/ds-points-plus-benefits.html (the “Program Website”) and any other related sites and applications referred to on the Company’s website (www.dentsplysirona.com) or on the Program Website.

The Program allows qualifying persons who have completed the membership enrollment steps (each, a “Program Member”), including creation of a rewards member account (each, an “Account”) in accordance with these Program Terms (as defined herein), to collect points when making purchases on items sold online by the Company (“Eligible Purchases”) at https://shop.dentsplysirona.com/en-us (the “DS Site”) and to redeem these points for rewards or benefits offered by the Company.

Program Members acquire no vested right or entitlement to the continued availability of any particular reward, benefit or redemption level. 

1.2 TERMS AND CONDITIONS

The terms and conditions set forth herein, together with any terms set forth on the Program Website (collectively, the “Program Terms”) govern the Program. The Company, in its sole discretion, may restrict, suspend, amend, extend or otherwise alter the Program Terms at any time and without prior notice, including any tiers or earning ratio for Points included in the Program. If the Program Terms have been updated, the Company will post the new Program Terms on the Program Website and note the date that they were last updated. We encourage Program Members to review the Program Terms each time they access the Program Website or seek to redeem points on the DS Site. 

Program Members expressly acknowledge that the Program is intended to be a promotional discount program.  Redemption of Program points earned on applicable purchases of Company goods and services shall represent discounts on the future purchase made by the Program Member.  Accordingly, Program Members acknowledge, to the extent required by law, that Program Members must (i) fully and accurately disclose the amount of such discount in any cost report or claim for reimbursement submitted to Medicare, Medicaid or other federal healthcare program; and (ii) comply with any request to provide documentation of the discount to representatives of the Secretary of Department of Health and Human Services and State agencies.  Program Members further acknowledge that Program points that Program Members later redeem as credits toward additional Company purchases are not reportable under the Physician Payments Transparency Requirements of the Patient Protection and Affordable Care Act of 2010, 42 U.S.C. 1320a-7h and its implementing regulations.  

1.3 ACCEPTANCE

By using or enrolling in the Program, you accept and agree to be bound by these Program Terms.

 

ARTICLE 2

PROGRAM MEMBERSHIP

2.1 MEMBERSHIP ENROLLMENT

Membership is free and no initial purchase is required in order to become a Program Member. To become a valid Program Member, you must complete the enrollment process by providing complete and accurate information and indicating your acceptance of the Program Terms.

You verify that any contact information provided to Company, including, but not limited to, your mailing address, phone number, email address, residential phone number, and mobile phone number are true and accurate.  You further verify that you are the telephone subscriber and/or that you own any telephone numbers that you provide to Company.  You acknowledge that by voluntarily providing your telephone numbers to Company, you expressly agree to be contacted at the telephone numbers you provide.

The Company reserves the right, in its sole and absolute discretion, to require proof of identity and/or eligibility (in a form acceptable to the Company): (i) for the purposes of verifying any individual’s and/or any entity’s eligibility to participate in the Program; (ii) for the purposes of verifying the legitimacy and/or accuracy of information of any kind; and/or (iii) for any other reason the Company deems necessary, in its sole and absolute discretion, for the purposes of administering the Program in accordance with Company’s interpretation of these Program Terms and the Program. Failure to provide such proof to the complete satisfaction of the Company within the timeline specified by us may, in the sole and absolute discretion of the Company, result in disqualification from participating in the Program.

2.2 PASSWORDS AND SECURITY

In order to enroll in the Program, you will have to register and create an Account with us and provide one or more names, email addresses, login usernames and passwords (collectively, “ID”). You are responsible for maintaining the confidentiality of your ID. You agree not to use the ID of any third party or disclose your ID to any third party. You are responsible for any and all activity that occurs on your Account. If you suspect any unauthorized use of your Account, you must notify us immediately. You agree to provide us with correct and complete Account information at all times and inform us of any changes to the information you have provided. We will keep your ID confidential. Limit one Account per practice.

 

2.3 SUSPENSION RIGHTS; CAPACITY

If the Company determines that a Program Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to the Company, the Company may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Program Member’s privileges under the Program, revoking any or all of the points in such Program Member’s Account, and/or revoking the Program Member’s participation in the Program, in each case, with or without advance notice to the Program Member and without liability to the Company.

Points will not be awarded if in the Company’s reasonable opinion the merchandise purchased with Program points will be used for resale or non-clinical use.

Unless further restricted elsewhere in the Program Terms, Membership is only available to (i) individuals within the United States of America, above the age of majority and who have legal capacity, and (ii) corporations, businesses, charities, partnerships, enterprises, schools or anyone other than an individual, provided that such entity has legal capacity and has duly authorized such membership.  Retailers, Dental Service Organizations (DSOs), large group practices, government, institutional, university, or other school accounts are not eligible to participate.  If a Program Member does not meet the capacity requirements set out above, all points awarded to such Program Member may be forfeited without prior notice and the Account may be suspended or closed. In the event that a dental office joins one of these excluded categories, it will no longer be eligible to participate herein, will be removed, and will forfeit all benefits that would otherwise have been earned under this Rebate Program. Accounts will have 30 days to redeem DS points already earned before points are voided.

 

2.4 CHANGE IN INFORMATION

Program Members are responsible to advise the Company immediately of any change to their email or mailing address information (or other contact information) within thirty (30) days of such change. 

The Company will not be responsible for any communication not received by a Program Member.

2.5 INACTIVE ACCOUNTS

An Account is deemed to be inactive if points are not earned in connection with such Account for a period of two (2) years. Once an Account is deemed to be inactive, all points in such Account may, in the Company’s sole discretion, be deemed to have been forfeited by such Member, with or without notice.

2.6 ACCOUNT CLOSURE

In addition to closure for inactivity (as described in Section 2.5 above) or electing to unsubscribe from communications (described in Section 4.3 below), a Program Member may elect to opt-out of participation in the Program at any time.  In the event, a Program Member no longer wishes to participate in the Program, such Program Member may withdraw through the ‘My Account’ section on the DS Site by ‘unselecting’ participation in the One DS + Points Program and clicking okay to remove the practice account from the Program.  Once a Program Member elects to no longer participate in the Program, no further points will accrue on purchases made on the DS Site.

For account closures as a result of inactivity or opting to no longer receive electronic communications, the Program Member’s points are reduced to zero (0) effective immediately.  For account closures at a Program Member’s election through the ‘My Account’ function, any Points in the Program Member’s Account as of such time will remain available to the Program Member for a period of ninety (90) days.  Thereafter, all points will be reduced to zero (0) and forfeited. 

2.7 SECURITY

If an Account is used by any other person, all points relating to redemption of points and/or purchases made by such other person will be credited to the Program Member’s Account. The Company assumes no liability or responsibility for points redeemed by any person(s) prior to a notification to the Company’s Customer Service Center that the Account has been compromised. Any points redeemed prior to notification shall be at the Program Member’s risk.

 

ARTICLE 3

REWARD POINTS

 

3.1 COLLECTION; REDEMPTION

Points can be earned by Program Members in connection with purchases of goods and/or services made through the Company online through the Program Website, regardless of method of payment, provided that the Account is presented/entered at the time of purchase.  Orders placed through the Company’s Customer Service team via phone, in person, Company sales representative, or other non-DS Site medium do not earn points. No points shall accrue on purchases made via the DS Site unless and until enrollment in the Program has been completed by the Program Member.  Points cannot be retroactively added. Points are awarded to the Program Member’s Account at the time of invoicing of the product purchases, which may be later than the date on which the qualifying purchase is made on the DS Site.

Points can be redeemed for rewards. When enough points have been accumulated to obtain the reward(s) desired, redemption may occur online as set forth on the DS Site.  In order to redeem points on a purchase, the Program Member must have sufficient points to cover the entire reward “purchase” at the time of redemption. The redemption schedule, available rewards and other information is available on the Program Website.

Online purchases made on DentsplySirona.com will count towards the $20,000 consumable threshold if enrolled in the One DS + Points program; if DS Points are being used as the method of payment, the product value will count towards the $20,000 consumable goal. Any freight or taxes do not count towards the $20,000 goal.

A Program Member must provide his/her Account when redeeming points to protect the integrity of the Program Member’s points balance. Each Program Member is responsible to ensure that all Program Member information is correct and up-to-date, and the Company reserves the right to block redemptions where the Member information is inaccurate or incomplete. Members are solely and entirely responsible for keeping their Account secure.  

3.2 TIERING AND AUDITING

All customers enrolled are initially tiered based on total Dentsply Sirona spend made within the calendar year of registration. Total spend is defined as both online (DentsplySirona.com) and offline purchases made through dealers.

Customer tiers are audited and re-tiered based on the following:

• All customers move up in tier automatically when the spend threshold is met for the next tier
• All customers enrolled prior to 1/1/21 will be audited on their spend within the last calendar year and will be re-tiered accordingly on 1/1/22
• All customers enrolled after 1/1/21 are placed in a tier based on spend made for the calendar year of registration. They will remain at that tier (unless moved up) until 1/1/23

3.3 VALUE

Points have no cash value and are not exchangeable for cash. The accumulation of points does not entitle the Program Members to any vested rights, and the Company does not guarantee in any way the continued availability of any reward, redemption level, or any other benefit. The Company assumes no liability to Members with regard to the addition or deletion of items from or for which points can be collected and/or redeemed.  Points and products earned through participating in this Program may be subject to tax liability.  Any tax liability, including disclosure, connected with the receipt or use of the Points is the sole responsibility of the Program Member.

3.4 TRANSFERABILITY

Except as permitted from time to time by the Company, points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold. Any points so acquired are void.  For the avoidance of doubt, such prohibited transfers include transfers upon operation or law upon the death of a Member.

3.5 RETURN/EXCHANGE POLICY

In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted from the Account that was used for the eligible purchase (whether or not the Account is presented at the time of return and/or exchange). Points will be deducted at the same rate as they were earned.

Upon the return and/or exchange of products awarded through the redemption of points, all redeemed points will be forfeited.

3.6 PROMOTION

From time to time, the Company may advertise or offer exclusive offers to select Members to earn or redeem points for items other than a discount reward or receive other benefits or discounts.

 

 

ARTICLE 4

PRIVACY

4.1 CONFIDENTIAL INFORMATION

We are committed to protecting your privacy. We will maintain the privacy and security of all personal information collected from Members (“Personal Information”) in accordance with Dentsply Sirona’s Privacy Policy available at  https://www.dentsplysirona.com/en/legal/privacy-policy.html.

You understand that through your use of the Program, you expressly consent to the collection and use of your Personal Information, including name, address, email address, telephone numbers, date of birth, account number and purchasing information. As part of providing you the Program, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Program and your Account.

4.2 CONSENT

You consent to receive e-mails, pre-recorded voice messages and/or autodialed calls (including text messages) by or on behalf of Company relating to the Program Website or your inquiries, any transaction with Company, and promotions regarding Company products.  These communications may be made by or on behalf of Company, even if your phone number is registered on any state or federal Do Not Call list.  You acknowledge that you may incur a charge for these calls by your telephone carrier and that Company will not be responsible for these charges.

Company may obtain, and you expressly agree to be contacted at, e-mail addresses, mailing or shipping addresses and phone numbers provided by you directly or obtained through other lawful means, such as skip tracing.  Your consent to this communications provision is not required to make any purchase with Company.

4.3 UNSUBSCRIBE

By sharing your email address and as an active customer and Program Member, we and/or our service providers may communicate to you special offers, services, promotions and program information. You can unsubscribe from receiving such messages at any time by updating your online account, by contacting customer service of the applicable entity, or by clicking unsubscribe at the bottom of any promotional email. This should prevent You from receiving emails and renders the Account Inactive pursuant to Section 2.5 above.

 

ARTICLE 5

GENERAL

 

5.1 ABUSE

Any abuse by a Program Member of the Program’s privileges, any failure by a Member to follow these Terms and Conditions, or any misrepresentation by a Program Member may subject the Program Member to expulsion from the Program, including forfeiture of all accumulated points.

5.2 WAIVER

Every effort has been made to ensure that the information herein is correct. The Company is not responsible for any errors or omissions in printed copies of these Program Terms nor those published from time to time on the Program Website (or other promotional materials).

Any waiver by the Company of the strict observance, performance or compliance by a Member with any of the Program Terms contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of the Company as a result of any other failure to observe, perform or comply with the Program Terms. No delay or omission by the Company in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.

In the event that any provision in these Program Terms is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity and enforceability of any other remaining provisions of these Program Terms.

5.3 CONTACT

If you have any questions about these Program Terms or if you wish to provide any feedback with respect to the Program, please contact us at: 833-372-8255 (DS2TALK) or reach out to your Dentsply Sirona Sales Representative. You acknowledge that telephone calls to or from the Company are monitored and recorded and you agree to such monitoring and recording.

5.4 JURISDICTION/GOVERNING LAW

This Agreement shall be construed and enforced in accordance with the laws of the State of New York, and if that state’s laws or regulations are more stringent than the forms of the agreement, the state law or rule shall govern. Any action brought under, pursuant to, or in connection with this Agreement shall be brought only in the United States District Court for the Southern District of New York or the courts of the State of New York sitting in New York, New York, USA, and each party consents to jurisdiction of such court.

5.5 DISPUTE RESOLUTION

The Company may elect to resolve any controversy or claim arising out of or relating to these Program Terms, the Program, the Program Website, and any other Program Terms or claims relating thereto by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in New York, New York, USA and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or we may seek any interim or preliminary relief from a state or federal court of competent jurisdiction in the state of New York, necessary to protect the rights or the property of you or the Company (or its agents, suppliers, and subcontractors), pending the completion of arbitration.

5.6 DISCLAIMER OF REPRESENTATIONS AND WARRANTIES

YOUR ACCESS TO AND USE OF THE PROGRAM WEBSITE IS AT YOUR SOLE RISK.  THE PROGRAM WEBSITE IS PROVIDED ON AN “AS IS”, “AS AVAILABLE”, AND “WITH ALL FAULTS” BASIS.  Therefore, to the fullest extent permissible by law, the Company and its subsidiaries and each of their respective employees, directors, members, managers, shareholders, agents, vendors, licensors, licensees, contractors, customers, successors, and assigns (collectively, the “Company Parties”) hereby disclaim and make no representations, warranties, endorsements, or promises, express or implied, as to:

(a)   the Program Website (including its content);

(b)   the functions, features, or any other elements on, or made accessible through, the Program Website;

(c)    any third party products, services, or instructions offered or referenced at or linked through the Program Website;

(d)   whether the Program Website or the servers that make the Program Website available are free from any harmful components (including viruses, Trojan horses, and other technologies that could adversely impact your device);

(e)   whether the information (including any instructions) on the Program Website is accurate, complete, correct, adequate, useful, timely, or reliable;

(f)     whether any defects to or errors on the Program Website will be repaired or corrected;

(g)   whether your access to the Program Website will be uninterrupted;

(h)   whether the Program Website will be available at any particular time or location;

(i)     whether your use of the Program Website is lawful in any particular jurisdiction; and

EXCEPT FOR ANY SPECIFIC WARRANTIES PROVIDED HEREIN OR IN PROGRAM TERMS PROVIDED BY A COMPANY PARTY, THE COMPANY PARTIES HEREBY FURTHER DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS.

Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so the above disclaimers may not apply to the extent such jurisdictions’ laws are applicable.

5.7   LIMITATIONS OF OUR LIABILITY

UNDER NO CIRCUMSTANCES WILL ANY COMPANY PARTY BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES OF ANY KIND, including personal injury or death or for any direct, indirect, economic, exemplary, special, punitive, incidental, or consequential losses or damages that are directly or indirectly related to:

(a)   the Program Website (including its content);

(b)   your use of or inability to use the Program Website, or the performance of the Program Website;

(c)    any action taken in connection with an investigation by the Company Parties or law enforcement authorities regarding your access to or use of the Program Website;

(d)   any errors or omissions in the Program Website’s technical operation; or

(e)   any damage to any user’s computer, hardware, software, modem, or other equipment or technology, including damage from any security breach or from any virus, bugs, tampering, fraud, error, omission, interruption, defect, delay in operation or transmission, computer line, or network failure or any other technical or other malfunction, including losses or damages in the form of lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or equipment failure or malfunction.

The foregoing limitations of liability will apply even if any of the foregoing events or circumstances were foreseeable and even if the Company Parties were advised of or should have known of the possibility of such losses or damages, regardless of whether you bring an action based in contract, negligence, strict liability, or tort (including whether caused, in whole or in part, by negligence, acts of god, telecommunications failure, or destruction of the Program Website). 

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages of the sort that are described above, so the above limitation or exclusion may not apply to you. 

5.8    UPDATES TO TERMS

AS OUR PROGRAM WEBSITE AND PROGRAM EVOLVE, THE PROGRAM TERMS MAY BE MODIFIED AND WE MAY CEASE OFFERING THE PROGRAM OR PROGRAM WEBSITE UNDER THE TERMS WHICH WERE PREVIOUSLY OFFERED.  ACCORDINGLY, EACH TIME YOU SIGN IN TO OR OTHERWISE USE THE PROGRAM WEBSITE YOU ARE ENTERING INTO A NEW AGREEMENT WITH US ON THE THEN APPLICABLE TERMS AND CONDITIONS AND YOU AGREE THAT WE MAY NOTIFY YOU OF OTHER TERMS BY POSTING THEM ON THE PROGRAM WEBSITE (OR IN ANY OTHER REASONABLE MANNER OF NOTICE WHICH WE ELECT), AND THAT YOUR USE OF THE PROGRAM WEBSITE AFTER SUCH NOTICE CONSTITUTES YOUR GOING FORWARD AGREEMENT TO THE OTHER TERMS FOR YOUR NEW USE AND TRANSACTIONS.  However, the terms of service (and any applicable Program Terms) that applied when you previously used the Program Website will continue to apply to such prior use (i.e., changes and additions are prospective only) unless mutually agreed.  In the event any notice to you of new, revised or additional terms is determined by a tribunal to be insufficient, the prior agreement shall continue until sufficient notice to establish a new agreement occurs.  You can reject any new, revised or Program Terms by discontinuing use of the Program Website.

5.9.    GENERAL PROVISIONS

A. Company’s Consent or Approval.  As to any provision in these Terms or any Program Terms that grants the Company a right of consent or approval or permits the Company to exercise a right in its “sole discretion,” Company may exercise that right in its sole and absolute discretion.  No Company consent, or approval may be deemed to have been granted by Company without being in writing and signed by an officer of the Company. 

B. Investigations; Cooperation with Law Enforcement; Termination; Survival.  The Company reserves the right, without any limitation, to: (i) investigate any suspected breaches of its Program Website security or its information technology or other systems or networks, (ii) investigate any suspected breaches of these Program Terms, (iii) investigate any information obtained by Company in connection with reviewing law enforcement databases or complying with criminal laws, (iv) involve and cooperate with law enforcement authorities in investigating any of the foregoing matters, (v) prosecute violators of these Program Terms, and (vi) discontinue the Program Website, in whole or in part, or, except as may be expressly set forth in any Program Terms, suspend or terminate your access to it, in whole or in part, including any Accounts or registrations, at any time, without notice, for any reason and without any obligation to you or any third party.   Any suspension or termination will not affect your obligations to the Company under these Program Terms.  Upon suspension or termination of your access to the Program Website, or upon notice from the Company, all rights granted to you under these Program Terms will cease immediately, and you agree that you will immediately discontinue use of the Program Website.  The provisions of these Program Terms, which by their nature should survive your suspension or termination will survive, including the rights and licenses you grant to Company in these Program Terms, as well as the indemnities, releases, disclaimers, and limitations on liability and the provisions regarding jurisdiction, choice of law, no class action, and arbitration.

C. Assignment.  The Company may assign its rights and obligations under these Program Terms, in whole or in part, to any party at any time without any notice.  These Program Terms may not be assigned by you, and you may not delegate your duties under them, without the prior written consent of an officer of the Company. 

D. Connectivity.  You are responsible for obtaining and maintaining all devices and other equipment and software, and all internet service providers, mobile services, and other services needed for your access to and use of the Program Website and you will be responsible for all charges related to them.

E. Confidentiality. These Program Terms are confidential. Recipients of these Program Terms agree to receive and maintain the Program Terms in confidence, using the same degree of care which the recipient employs with its own confidential information, provided this is no less than a reasonable standard of care. Recipients of these Program Terms shall keep further keep the details of the Program and all information of a confidential nature provided by us in relation to the Program (collectively the "Information"), in confidence, use the Information only for the purpose of participating in and fulfilling the requirements of the Program (the "Purpose") and disclose the Information only to such recipient's (and, if applicable, such recipient's parent, subsidiary and affiliated companies') directors, officers, employees and agents, as applicable, who have a bona fide need to know the Information for the Purpose and who are under a legal obligation of confidence to the recipient to treat the Information as the recipient must hereunder.